The service community is a sales force animation portal for shops and users of the Orange network.
In order to energize the Orange store network, the commercial results and the relevance of customer support advice, Orange’s S2A service has sent CPM FRANCE, the digital communication agency FK-AGENCY, and us to design a relevant device easily accessible via the Orange POC-D intranet and attractive to stand out from the other 40 applications.
Architecture Orange Business Services
Device choice and features:
Questions and Answers
Piloting and Business Intelligence
Interconnection of third-party services
On the Quora principle, users of the network can help each other on issues specific to their profession.
Users can work their knowledge through quizzes, tutorials, serious games.
Order materials from the service community and receive your ordered material directly from your shop.
Using gamification in the service community has allowed the project to differentiate itself from other applications in the intranet and information system, and to encourage users to participate in the dynamism of Orange stores.