Orange 1
Orange

Orange

The service community is a sales force animation portal for shops and users of the Orange network.

Discover

Context

In order to energize the Orange store network, the commercial results and the relevance of customer support advice, Orange’s S2A service has sent CPM FRANCE, the digital communication agency FK-AGENCY, and us to design a relevant device easily accessible via the Orange POC-D intranet and attractive to stand out from the other 40 applications.

Solution

User analysis
Architecture Orange Business Services
Device choice and features:
News
Questions and Answers
Serious Game
Tutorials
Quiz
Internal orders
Chatbot
Live chat
Gamification
Piloting and Business Intelligence
Partner management
Interconnection of third-party services

User journey Orange
Gamification Orange
Application web Orange

Discovering the service community

Keep abreast of what's new in store

Image Orange
Application Tablette Orange
Application Tablette Orange

Ask questions of Orange network employees

On the Quora principle, users of the network can help each other on issues specific to their profession.

Image Orange

Playing the spy, answering quizzes, getting informed via a tutorial?

Users can work their knowledge through quizzes, tutorials, serious games.

Application Tablette Orange
Application mobile Orange

Need cables, USB sticks, or a new screen?

Order materials from the service community and receive your ordered material directly from your shop.

Image Orange

By helping my employees I win gifts 🙂

Using gamification in the service community has allowed the project to differentiate itself from other applications in the intranet and information system, and to encourage users to participate in the dynamism of Orange stores.

Application Tablette Orange

A few figures

6500

Registered users

1000

Shops

120000

Gifts distributed