Orange
The service community is a sales force animation portal for shops and users of the Orange network.
Context
In order to energize the Orange store network, the commercial results and the relevance of customer support advice, Orange’s S2A service has sent CPM FRANCE, the digital communication agency FK-AGENCY, and us to design a relevant device easily accessible via the Orange POC-D intranet and attractive to stand out from the other 40 applications.
Solution
User analysis
Architecture Orange Business Services
Device choice and features:
News
Questions and Answers
Serious Game
Tutorials
Quiz
Internal orders
Chatbot
Live chat
Gamification
Piloting and Business Intelligence
Partner management
Interconnection of third-party services
Discovering the service community
Keep abreast of what's new in store
Ask questions of Orange network employees
On the Quora principle, users of the network can help each other on issues specific to their profession.
Playing the spy, answering quizzes, getting informed via a tutorial?
Users can work their knowledge through quizzes, tutorials, serious games.
Need cables, USB sticks, or a new screen?
Order materials from the service community and receive your ordered material directly from your shop.
By helping my employees I win gifts 🙂
Using gamification in the service community has allowed the project to differentiate itself from other applications in the intranet and information system, and to encourage users to participate in the dynamism of Orange stores.
A few figures
6500
Registered users
1000
Shops
120000
Gifts distributed
